Smart Dubai unveils ‘Dubai Now’ platform

The Smart Dubai Office has recently launched an electronic platform called “Dubai Now” during an interactive workshop titled “Smarter Together”. The platform is meant to act as a one-stop shop for all government services in the Emirate of Dubai. Her Excellency Dr Aisha bint Butti bin Bishr, Director-General of the Smart Dubai Office, attended the workshop, along with H.E Wesam Lootah, CEO of Smart Dubai Government, as well as representatives from some of the most prestigious private organisations in the country and members of the media.

The Dubai Now platform targets all members of the public, the business sector, and visitors. It compiles government services and integrates them in an effort to provide easy and smooth access. The platform includes 11 categories of services: security and justice, public transport, payments and bills, visas and residence, driving, health, business and employment, education, housing, Islam, and miscellaneous.

The smart services provided through the platform include locating the nearest car registration centre; payment of traffic violations, water and electricity bills, and Etisalat and Du fees; topping up Salik and Nol cards; accessing Dubai Customs accounts; and services such as “Ajari”, “Makani”, and “Criminal Case Look-up”. The platform also allows users to donate to Dubai Cares, Al Jalila Foundation, and others.

In addition to facilitating access to services for the general public, Dubai Now allows participating government entities to more easily develop their services, and to choose their designs using a smart library with extensive insight into service design and development. Developers will be able to offer services via the platform, as long as they abide by previously set standards. The Smart Dubai Government then approves the services added to the platform, which is set to soon be open to private companies. This serves to crystallise the cooperation between the public and private sectors in the city.

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